Refund and Returns Policy

Effective date: August 13, 2026

Most Thrift Hangar merchandise is pre-owned and one of a kind. Please review all photos, measurements, condition notes, and item details before ordering.

30-day item-not-as-described protection

Contact us within 30 days after delivery if you received the wrong item or the item is materially different from the listing because of significant undisclosed damage or a substantial listing error. Include your order number and clear photos showing the issue.

Items that generally are not returnable

Unless required by law or approved because of a Thrift Hangar listing or fulfillment error, we generally do not accept returns for change of mind, fit, color preference, minor measurement variation, normal signs of prior use, or flaws that were shown or described before purchase. Final-sale or hygiene-sensitive items are not returnable unless materially not as described.

Requesting a return

1. Use the Contact page before sending anything back.
2. Provide your order number, a short explanation, and photos when the issue is visual.
3. Wait for return instructions and, when applicable, a return authorization or prepaid label.

Unauthorized returns, returns sent to the wrong address, or packages sent cash-on-delivery may be refused. Return the item in the same condition received, with any included accessories or tags.

Return shipping

For an approved return caused by a wrong item, material listing error, or significant undisclosed damage, Thrift Hangar will provide a prepaid return label or another reasonable solution. For any discretionary return we agree to accept, the buyer may be responsible for return shipping and original shipping charges may be non-refundable where permitted by law.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected, or earlier when we determine a return is unnecessary. Allow several business days for processing; your bank or payment provider may need additional time to post the credit. If a refund is adjusted, we will explain why.

Order cancellations

Contact us immediately if you need to cancel. We will try to help, but cancellation is not guaranteed after a shipping label is created or the order is handed to the carrier.

Shipping damage or loss

Keep the package, label, and packing materials and take photos if an order arrives damaged. For a missing shipment, check the carrier tracking and contact us so we can review available carrier claim options.

Your legal rights

This policy does not limit any consumer right that cannot legally be waived.